Cancellation & Refund Policy

Last Updated: 18 September 2026

1. Overview

At Kalakar Guild, we strive to create a collaborative environment that respects the hard work of our editors and the investment of our clients. Sections 2–5 cover client-editor projects. Sections 6–7 separately cover editor Ads Wallet recharges and payment disputes.

2. Cancellation by Client

Before the project starts:

If a client cancels a project after funding it but before the editor has started any work, the client is eligible for a full refund, minus any non-refundable platform processing fees.

After the project has started:

If the editor has already begun working on the project, the refund amount will depend on the amount of work completed. This is typically handled through a mutual agreement between the client and the editor. If an agreement cannot be reached, it will be resolved through our Dispute Resolution process.

• Partial Work Completed: A partial refund may be issued based on the project milestones completed.
• Substantial Work Completed: In cases where a significant portion of the work is done, a refund may not be possible.

3. Cancellation by Editor

If an editor is unable to complete a project and decides to cancel, the client is entitled to a full refund of the remaining project funds. We encourage editors to communicate any potential issues to the client as early as possible.

4. Project Rejection by Client

Clients are encouraged to request revisions to get the desired output. However, if a client is completely unsatisfied with the final delivery even after revisions, they can reject the project. In such cases, the dispute will be mediated by the Kalakar Guild support team to determine an appropriate refund amount. Our decision will be based on the initial project requirements, communication between both parties, and the work delivered.

5. How to Request a Project Cancellation or Refund

To initiate a cancellation, please navigate to your project dashboard and select the 'Cancel Project' option. For refund requests or disputes, please contact our support team directly at support@kalakarguild.in with your Project ID and a detailed explanation of the issue.

6. Ads Wallet Recharges and Refunds

These rules apply to editors who add credits to their Ads Wallet to promote their gigs. They are separate from the project cancellation rules above. The minimum Ads Wallet recharge is ₹100.

Sponsored gig campaigns cost ₹99 per day for 1–5 days, ₹75 per day for 6–10 days, and ₹55 per day for 11 or more days. The daily rate for the selected duration applies to every day of that campaign. The full campaign cost is deducted from Ads Wallet credits when the campaign starts.

When can an Ads Wallet recharge be refunded?

• An editor may request a refund within 24 hours after a successful recharge is recorded in the Ads Wallet.
• The recharge is eligible only if none of the credits from that specific recharge have ever funded an ad campaign. If any of those credits funded a campaign, that recharge is not refundable, even if the campaign later ends.
• Eligibility is checked using the server-recorded recharge time and actual campaign credit-usage records, not the balance or time displayed in the browser.
• An eligible request is for the full amount of that recharge. Submitting a request reserves those credits so they cannot be spent while the request is reviewed; it does not immediately send money back.

To request an Ads Wallet refund, sign in as an editor, open the Ads page, and use Request refund beside the eligible recharge. After review and approval, a refund is initiated through the payment provider. Its final status may be confirmed later. If a request is rejected or the provider confirms the refund failed, reserved credits are returned to the Ads Wallet unless a payment dispute or reversal prevents this.

After the 24-hour window, unused Ads Wallet credits are not automatically refunded in cash. They remain available for future eligible gig promotions.

7. Ads Recharge Chargebacks and Payment Disputes

If an editor disputes an Ads Wallet recharge through the payment provider or bank, credits related to that payment may be frozen or reversed. Ads Wallet recharge, campaign creation, or Sponsored placement access may be temporarily restricted while the dispute is reviewed.

If the payment is finally reversed, any remaining credits from that recharge are permanently removed or reversed. Where credits were already used, the account may remain restricted while the usage and dispute are reviewed. Partial disputes and unusual provider refunds may require manual review.

8. Policy Changes

Kalakar Guild reserves the right to modify this Cancellation & Refund Policy at any time. We will notify users of any significant changes. It is your responsibility to review this policy periodically.